Privacy Policy

This policy explains what personal data GoLive collects, why, and what rights you have. The data controller is [Company legal name], [registered address] ("GoLive", "we", "us"). For privacy questions, contact privacy@golive.example.

Data we collect

• Account and order details: your name, email, billing country, and any VAT number you provide.
• Your site content: files you upload, or the storage or code source you link, so we can publish your site.
• Payment data: processed by our payment provider. We receive confirmation and limited transaction details, not your full card number.
• Technical data: basic logs such as request times and error information, used to run and secure the service.
• Messages: what you send us through the contact form or by email.

How we use it

• To provide the service: register or transfer your domain, provision hosting, issue certificates, and publish your site.
• To take payment, calculate VAT, and, where applicable, validate an EU VAT number for reverse charge.
• To send service messages about your order and your site going live.
• To provide support, keep the service secure, and meet legal and accounting obligations.

Legal bases

Where the GDPR applies, we rely on: performance of our contract with you (to deliver the service and take payment); our legitimate interests (to secure and improve the service); legal obligation (for example tax and accounting records); and consent where required, which you can withdraw at any time.

Who we share it with

We share data only as needed to run the service, with providers acting on our instructions or as independent controllers where required, including: domain registrars, hosting and content-delivery providers, our payment processor, and our email provider. We do not sell your personal data, and we do not run advertising inside the product.

International transfers

You can choose to keep your site and data in EU regions. Where data is transferred outside your region, we use appropriate safeguards such as Standard Contractual Clauses where required.

How long we keep it

We keep account and order records for as long as needed to provide the service and to meet legal and accounting obligations. Certain provider and pricing records associated with your orders are retained for up to seven years from the last related transaction. Uploaded content is kept while your site is active and for a reasonable period afterwards, then deleted.

Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your data, and to data portability. To exercise these, contact privacy@golive.example. You also have the right to complain to your local data protection authority. For more detail on GDPR specifically, see our GDPR page.

Cookies

We use only the cookies needed to operate the service and remember your session. If we add analytics or optional cookies, we will ask for consent where required and update this policy.

Security

We use reasonable technical and organisational measures to protect your data, including encrypted connections and access controls. No method is perfectly secure, but we work to protect your information and to respond quickly if something goes wrong.

Children

GoLive is not directed to children and is intended for use by adults or by organisations.

Changes

We may update this policy. Material changes will be posted here with a new date and, where appropriate, notified by email.